Shipping & Delivery Policy

Last updated: 9 September 2026

At Louise Gleam Beauty, we aim to provide clear and transparent information about the processing, shipping and delivery of your order.

Some orders may be prepared and shipped directly to the customer through our European fulfilment and dropshipping partners. Regardless of the fulfilment method used, your purchase contract remains with Louise Gleam Beauty.

1. Shipping Destinations

Louise Gleam Beauty currently ships to destinations within the European Union that are supported by our fulfilment and logistics network.

Available shipping destinations are displayed during checkout. If a destination cannot be selected at checkout, we are currently unable to deliver an order to that location.

Certain islands, remote areas and territories with special geographical, tax or customs status may:

  • Have different shipping rates
  • Have different delivery estimates
  • Have a more limited selection of carriers
  • Not be available for delivery

2. How Orders Are Fulfilled

Louise Gleam Beauty works with third-party fulfilment and dropshipping partners within Europe to prepare and dispatch certain orders directly to customers.

This allows products to be shipped directly from the fulfilment network without first being transported to Louise Gleam Beauty.

The use of a third-party fulfilment partner does not affect your statutory consumer rights or Louise Gleam Beauty's responsibilities as the seller.

3. Order Processing

Order processing begins after payment has been successfully confirmed.

Our current fulfilment partner indicates an estimated processing period of approximately 24–48 hours from order and payment confirmation.

Processing times are estimates and may occasionally be longer due to circumstances such as:

  • Weekends or public holidays
  • High-demand periods
  • Stock verification
  • Payment or fraud-prevention checks
  • Temporary operational or logistics issues

Processing time refers to the period required to prepare an order for dispatch and is separate from the carrier's delivery time.

4. Shipping Methods and Costs

Shipping methods and prices depend on factors including:

  • Destination country or region
  • Available carrier
  • Selected shipping service
  • Weight and characteristics of the shipment
  • Delivery area

For this reason, more than one shipping option or price may sometimes be available for the same destination.

The available shipping options and the applicable shipping cost will be displayed during checkout before you complete your purchase.

The shipping amount confirmed during checkout will form part of your order total. Louise Gleam Beauty will not increase that amount after the order has been placed unless you subsequently request a change that results in additional costs and expressly agree to those costs.

5. Estimated Delivery Times

Delivery times vary depending on the destination, carrier and shipping service selected.

Where an estimated delivery period is provided during checkout, in your order confirmation or in subsequent shipping information, that estimate should be used as the expected delivery period for your order.

Estimated delivery periods are not guaranteed delivery dates unless Louise Gleam Beauty has expressly agreed to a specific delivery date.

Under applicable European Union consumer law, unless a different delivery period has been agreed with the customer, goods will be delivered without undue delay and generally no later than 30 days after the conclusion of the contract.

6. Order Tracking

Where tracking is available for your shipment, tracking information will be provided once it has been made available by the fulfilment or logistics provider.

This may include:

  • A tracking number
  • A tracking link
  • The name of the relevant carrier

Please note that tracking information may not become active immediately after dispatch. There may be a delay between the creation of a shipping label, collection of the parcel and the first tracking scan by the carrier.

A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.

7. Orders Shipped in Separate Parcels

In some circumstances, products included in the same order may be dispatched in more than one parcel due to stock location, fulfilment requirements or logistics arrangements.

If your order is divided into several shipments:

  • You may receive more than one tracking number
  • The parcels may arrive on different days
  • No additional shipping charge will be added to your completed order solely because Louise Gleam Beauty or its fulfilment partner has chosen to split the shipment

8. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please verify your:

  • Full name
  • Street name
  • House or building number
  • Apartment, floor or unit information where applicable
  • Postal code
  • City
  • Country
  • Telephone number

If you notice an error after placing your order, please contact us immediately at: contact@louisegleambeauty.com

We will make reasonable efforts to correct the information before dispatch, but changes cannot be guaranteed once fulfilment or shipping has begun.

9. Incorrect Addresses and Failed Delivery

If a parcel cannot be delivered because the delivery information provided by the customer is incorrect or incomplete, or because delivery cannot be completed after the carrier's reasonable delivery attempts, the parcel may be returned to the fulfilment facility.

Where additional shipping or return costs arise directly as a result of an incorrect or incomplete address supplied by the customer, refusal of delivery without a valid legal reason, or failure to receive or collect the parcel, Louise Gleam Beauty may recover reasonable and documented additional costs to the extent permitted by applicable law.

This does not apply where the delivery failure was caused by Louise Gleam Beauty, our fulfilment partner or the carrier, or where applicable consumer law provides otherwise.

10. Delivery Delays

Although we and our logistics partners aim to deliver orders within the expected timeframe, occasional delays may occur.

Possible causes include:

  • High-volume or holiday periods
  • Transport disruptions or strikes
  • Severe weather conditions
  • Carrier operational issues
  • Remote destination requirements
  • Unexpected logistics disruptions
  • Events outside the reasonable control of the parties involved

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to obtain updated information and assist you.

Delivery estimates do not remove or restrict any statutory rights you may have if the order is not delivered within the agreed or legally applicable delivery period.

11. Orders Not Delivered Within the Agreed Period

If your order has not arrived within the agreed delivery period, please contact Louise Gleam Beauty so that we can investigate the shipment.

Where required by applicable consumer law, the customer may ask Louise Gleam Beauty to complete delivery within an additional reasonable period.

If the goods are still not delivered within that additional period, the customer may be entitled to terminate the contract and receive a refund.

An additional delivery period may not be required in circumstances where applicable law allows the customer to terminate immediately, including where the seller has refused to deliver or where delivery by a specific agreed date was essential and this was made clear before the contract was concluded.

12. Lost Shipments

If tracking information indicates that a parcel may be lost, or if a parcel has not arrived within the expected delivery period, please contact us.

Louise Gleam Beauty will investigate the shipment with the relevant fulfilment partner and/or carrier.

Customers are not required to resolve lost-shipment claims directly with our supplier. Your purchase was made from Louise Gleam Beauty and we will manage the matter with the relevant logistics partner.

Where a shipment is confirmed as lost, we will provide the remedy required by applicable consumer law, which may include replacement or refund as appropriate.

13. Damaged Parcels

If a parcel arrives visibly damaged, please photograph the outer packaging, shipping label and product before disposing of the packaging.

We strongly recommend reporting visible transport damage as soon as possible, preferably within 48 hours of delivery, as this allows us to open a logistics claim quickly and preserve the relevant evidence.

A failure to notify us within 48 hours does not, by itself, remove any mandatory consumer rights available under applicable law.

For further information about damaged, defective or incorrect items, please see our Returns & Refunds Policy.

14. Transfer of Risk

Louise Gleam Beauty remains responsible for the risk of loss or damage to goods during transport until you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

An exception may apply where you independently select and contract a carrier that was not offered by Louise Gleam Beauty, as provided by applicable consumer law.

15. Remote Areas and Special Territories

Certain islands, remote areas or territories associated with European Union countries may be subject to different shipping arrangements because of their geographical, tax or customs status.

Shipping availability, available carriers and applicable costs for these destinations will be determined by the options available during checkout.

16. Shipping Charges and Promotions

Any shipping promotion, free-shipping offer or reduced shipping rate will be subject to the conditions displayed at the time of purchase.

Promotional shipping rates may be limited by destination, minimum order value, campaign period or other clearly disclosed conditions.

Unless expressly stated otherwise, a temporary shipping promotion does not create an entitlement to the same shipping rate for future orders.

17. Relationship with Returns and Refunds

This Shipping & Delivery Policy should be read together with our Returns & Refunds Policy.

Return shipping costs, refunds, damaged products, incorrect products and the statutory right of withdrawal are governed by the Returns & Refunds Policy and applicable consumer law.

18. Mandatory Consumer Rights

Nothing in this Shipping & Delivery Policy limits or excludes any mandatory rights granted to consumers under applicable European Union, Portuguese or other applicable consumer protection law.

Where any provision of this Policy conflicts with a mandatory consumer protection rule, the mandatory legal rule will prevail.

19. Contact

For questions about shipping, tracking or delivery, please contact:

Louise Gleam Beauty
Email: contact@louisegleambeauty.com
Portugal

Please include your order number whenever possible so that we can locate your shipment and assist you more efficiently.